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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the first step you should take is to click the Help button, which is present on each and every page. A context menu will appear. It includes elaborate info about all the operations that you can perform on the page in question. Each context menu shows up on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have an extensive library of how-to video clips clarifying how to use our hosting Control Panel. They're meant for those of you who would like to see how things are getting done instead of only reading articles. Thus, anyone can swiftly become familiar with our web hosting Control Panel by simply watching our step-by-step instructional video clips.

F.A.Q.

If you can't find the answer you searching for, have a look at our comprehensive Frequently Asked Questions database, which comprises questions asked by actual persons and offers practical solutions. We periodically "revamp" our FAQ database with new entries so as to encompass all the new additions and innovations related to our hosting platform.

Ticketing System

If you still can't find the solution you are looking for in the Frequently Asked Questions database either, you can touch base with our fantastic team of technical support engineers available 24-7-365 and eager to help you with any question. Each support ticket you submit will be answered within 1 hour (the average response time is only 20 mins), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 79082

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com